Customer Testimonials
Yer is a true car guy, very knowledgeable and knew the Camaro ZL1 inside and out. Made the buying experience very easy and enjoyable, definitely recommend him and Luther Brookdale VW.
Great service with excellent communication. Purchasing a vehicle was uncumbersome and efficient with them. Services were through and complete.
Good experience. Did not hide any fees and did not push a mark up. Car was sold to me for the listed price.
As always, Sean and his crew took great care of us and our VW. We love the walk around videos that are sent showing the condition of our car.
Excellent service from everyone we met. Genuine, straight forward, helpful and knowledgeable. This is my 3rd time back to this location and it won’t be my last.
Staff was friendly and the process was very easy, fast and hassle free. Keep it up
My experience with Luther VW, and specifically Andrea, has been amazing. Andrea was on top of it in my car search, calling me up quickly after putting in interest, following up when I asked her to get back to me, and showing up in service to what I wanted and helped me explore all my options. It was a super fun experience working with her and I'd highly recommend her to any of my friends and family. Nathan in finance was great too.
This was my first time purchasing a car from a dealer and it was very fun ... Read More DealerRater - Jun 3, 2025
Absolutely amazing dealership to work with! This is our 2nd vehicle thru them and they are the best to work with! Super friendly, very knowledgeable and overall make it it a smooth and amazing process!!
Great experience buying our new car. No pressure from Rayvon as we went through the process.
I was treated well and I am satisfied with the time I was on hold. I would return again to do the following corresponding jobs.
Rayvon was fantastic and very professional to work with. He answered all my questions and made the buying decision so easy.
I bought a car at Luther brookdale about a month ago with Elijah’s help. I had never bought a car at dealership before and he really made the experience so easy and quick! He was very quick to respond to all my questions, and within a couple of hours, I went from shopping for a car at work, to driving it home!
Yer made the car buying experience fun and stress free. He was very knowledgable and helpful in answering all of our question. We felt well taken care of from start to finish. Definitely ask for Yer when shopping at VW.
The service department has professional and clear service personnel. They were also good with follow-up.
Elijah was helpful throughout the buying process from maintaining communication to streamlining the information to his co-workers when he was on vacation.
I loved my experience at Brookdale Volkswagen, I left with my dream car Mazda CX5 and I love it so much. Andrea, was so attentive and helpful, it made buying a car so exciting and easy, it was so easy to talk and ask questions, her and Nate were incredibly helpful and I am so in love with my car. Thank you so much 😊
Yer was very helpful as he also owned the car we were looking to purchase. He was polite and professional.
The staff was very knowledgeable and did not seem to be overly rushed or pushy.
The salesman was very nice to me he treated me with respect him. He acknowledge the cars I bought. He knows what he’s doing. I really appreciate all the help in the offer that he did please thank your employee for me and the team in the financing. Also, they helped me a lot I appreciate your help guys very very much. Everybody treating me with the respect and I appreciate everything you guys done. You guys have a great day and please thank all your employee for me thank you so much everybody.
Adrian was extremely friendly and accommodating to our expectations. He was genuinely interested in our interests, from cost to use and preferences. He instantly made me feel comfortable, like we were friends and like I’ve known him for a long time. For the next car we purchase, I look forward to working with Adrian again.
My salesman was very acknowledge very nice very down to earth. He helped me a lot to explain everything to me and I appreciate everything you done. The dealer everyone was nice. Everybody was nice to me. Everybody treat me with respect and everything was perfect and I appreciate all your help guys with everything. Thank you so much and I would recommend this deal to anyone. They are very very very, very nice people there they will help you for anything you need. Thank you so much everybody and you have a great day.
Rayvon was absolutely amazing to work with! He was extremely thoughtful, knowledgeable and kind! I am very excited for my Volkswagen Jetta! I would highly recommend using him if you’re looking to buy a car-Thanks again!!
I recently purchased my very first car from Brookdale Volkswagen, and I can’t speak highly enough of the experience. Rayvon was my sales consultant, and he made the entire process smooth, comfortable, and genuinely enjoyable. From the start, Rayvon was incredibly kind, patient, and understanding which meant the world to me as a first-time buyer.
I had done quite a bit of research before arriving, and Rayvon not only acknowledged that, but respected it. He kept the process simple and straightforward while confidently answering every question I had along the way. I couldn’t imagine buying a car from ... Read More DealerRater - May 7, 2025
Friendly atmosphere and cordial rece[topm. Ready to answer and help find answers to customer questions.
We had been looking at EV cars for a few years and finally decided it was time. We had visited this location several times looking at vehicles and the staff was always kind and courteous. Once we finally were ready to buy we were fortunate to be able to work with Rayvon. He was very helpful through the entire process. He was also very friendly and a good salesman without being too pushy like some salesman we've delt with at other locations. Great experience all around!
My salesman, Rayvon Ingram, was professional, knowledgeable, and friendly. It was probably the best car dealer experience I've ever had. The car met the description and was ready when promised. The rest of the dealership was great too....this includes his manager, Devin, the finance person, Nate, and the excellent facility.
Nice to work with and patient with all our questions and knowledgeable. Not pushy allowed us took time to make our selection
Everyone one was very gracious and helpful from the moment we walked in the door
We always receive the best customer care at this dealership! Staff in every department has been top-notch!
All the staff were very helpful! Excellent experience for buying my first car and future purchases!
Tyler and Company made the whole process go smoothly from start to finish! We thank the entire Luther VW Team!
I had a great experience working with Rayvon. He was knowledgeable, attentive, and made the entire process smooth from start to finish. I really appreciated how easy he made everything and how patient he was with all my questions. If you’re looking for someone who genuinely wants to help, I highly recommend Rayvon.
They are nice and responsive. They were very helpful and professional. Highly recommended. Lots of choices
Rayvon was very knowledgeable and very accommodating from the point of setting up the appointment all they way to following through with the sale. would definitely purchase from this dealership again.
Service consultants, Brad and Boun are exceptional. Brad explained in detail about a service that I requested. He explained why it was not time yet for this service thus saving me time and money. Boun is always the consummate professional, always ready to help, friendly, and accommodating. Professionals such as them keep me and my family coming back to Luther Volkswagen.
Everyone was very friendly and there wasn’t a hint of pressure to complete the sale.
Such a friendly sales person, super nice made me feel welcomed and made my purchase efficient and fast. Super helpful
Had our 100k service performed. Service counter was professional and helpful. The video link of the service points was a wonderful addition that was not expected. This helps a ton for my confidence that the recommended service needs match with actual pictures that I can reference before approving the service. Great Job!
Adrien was absolutely amazing he coached and helped and guided me while buying my first ever car at 19 years old and gave me the best options made it stress-free and made it a family friendly personal experience when I’m ready to upgrade my vehicle, I’ll be going back to him for sure without a doubt, and Luther Brookdale Amazing experience
I recently bought a 2024 Jetta and had a fantastic experience. I visited the dealership multiple times before buying and never felt pressured or that they were trying to steer me in any which direction. Highly recommended!
Outstanding communication and service. Very friendly! Would recommend. Love the Atlas as well. Thank you!
Yer and Nathan helped me get the car I wanted. They helped keep my impatient 4 year old entertained as we went through options and the final paperwork. I felt seen and appreciated.
I had a great experience. Yer was extremely friendly and helpful. I would definitely recommend.
Yer was great to work with, very friendly and informative. Would recommend him to amyone.
Friendly service Ample Snacks Clean loaner car Listened to my concerns Good explanation of service
Elijah was a pleasure to work with. He is very knowledgeable, kind, friendly and patient, he took the time to answer all of our questions. We truly appreciated his hard work and meeting our price point. Elijah made our first experience with Luther Brookdale Volkswagen an absolutely great experience.! .
I like the service there always so professional you can see and feels the team work among the people there all take care from you and your vehicle you stay and leave with trust Thank you all
We have purchased two cars from Luther Brookdale VW--one new ID.4 in 2023 and one pre-owned certified used Atlas in 2025. We worked with Andrea both times and she makes the process so easy and pleasant. She's very helpful and smart. The environment is pleasant and everyone is so friendly. And they were willing to work with us to get us set up as needed for both cars. We've also worked with both Jacque and Nathan in financing and had great experiences with them both. Very impressed with the whole team!
Elijah was a great pleasure to work with. He was patient and willing to problem solve to ensure that I left the lot with something I loved. I really appreciated his efforts.
I really appreciated how quick our purchase went and how friendly the environment was. 10/10!
Everything is good I like it next time I hope stop buy other car I am tell a friend too
Love it there process was early and fast will be recommending family and friends to check them out
Friendly and knowledgeable staff. Easy to schedule service. Coupons are helpful. Clean waiting room with snacks.
All the staff were friendly and professional! I was very impressed by how hard they worked to get me into a new vehicle! Truly blown away at the way they run their dealership! A great experience overall!
Easiest car buying experience ever! Elijah is knowledeable and a pleasure to work with! Highly recommend Luther Volkswagon & Elijah!
Dealership was welcoming and had knowledgeable and friendly staff. Didn't have to wait long to get some help.
We had a great experience at Luther Brookdale VW and enjoyed working with Yer. He was patient, knowledgeable, not pushy, and prepared. Great communication - responsive, transparent, professional, and respectful of our time. No complaints. He shared lots of info and resources to help us get to know our options. I would recommend Yer (and Tony) and Brookdale VW to friends and family.
Adrian was an absolute delight to work with. He was not at all pushy, he was patient, answered all my questions and make me feel confident about my purchase. I would hands down recommend him to anyone looking to purchase a vehicle!
I had have a pleasant experience, definitely my next car will be a vw, Van was a really nice and patient person
Came in a was immediately had my issues listened to and felt with. I’m so glad I took the time to go to Brokedale VW.
I had a nice experience buying my car. They provided answers to all my questions.
I feel Rayvon did a very good job going over the car with me .He had it ready for me do test drive it before I got to the dealership. He when over some of the items about how the car works. He got the car all clean up and gas tank full while I got the paper work done.
Great communication, kept me informed, friendly, fast, great technology. Overall a great experience so far!
This was the first time ever purchasing a Volkswagen. We walked into the dealership completely bind on what Volkswagen has to offer. We were introduced to Yer as a sales rep. He sat down with us and listened to all the things we were looking for and not looking for in our next car purchase. He recommended we look at the atlas cross sport. In the parking lot going over all the features of the car he was showing us. We looked at a lot of different manufacturers / models to compare the Volkswagen to. Yer was able to answer that ... Read More DealerRater - Mar 4, 2025
Rayvon was awesome! He has hustle and excellent customer service!! Highly recommend him to do business with!
Everyone was very friendly and extremely helpful. Everything was explained to me & service was promptly completed. I hadn't been there in awhile because of distance from my home but have found a way to continue coming, which I will.
I came in early January browsing at vehicles as I was considering parting with my Honda, was referred to him by my sister. I came in, unsure what I was searching for, and found that I liked the Tiguan, just by sitting in one. I test drove one and fell in love with it and bought it.
The process of buying a car was very easy, there was no pressure at all, and in the end I drove off in a car I love paying almost what I was before.
I will totally recommend this dealership, and salesman, to anyone ... Read More DealerRater - Feb 27, 2025
An absolutely great experience. The service manager Sean and his team are fast friendly and thorough. I recommend them to everybody I know
Adrien was great. Straight forward. No nonsense. Definitely knows the business. I would highly recommend Adrien and this dealership
Michael, the service agent is awesome. He kept me informed about the work and cost throughout the appt.
D’Andre was phenomenal. His communication was great and he helped us to find something that fit our budget. The process was smooth and Everyone was so kind and helpful throughout the whole experience. We will Always go back to Brookdale Volkswagen!
Absolutely amazing experience using this dealership. We will 100% come back. They helped us find the perfect car for our household within our budget and The process was very smooth
Elijah was wonderful. He didn’t try to hustle us. He did what was best for us and was super gracious when there were some hiccups that occurred along the way. thank you, Elijah!
Beautiful dealership with great customer service. Elijah was extremely knowledgeable on the vehicle, very impressed. I would highly recommend working with VW Luther and Elijah.
Great service. Andrea worked with me as a friend. She’s always happy and eager to answer any questions I had and to help me in my vehicles choices.
fast and efficient the people were very polite I waited for the service to get done and it was very comfortable
Outstanding, I don’t know what else to say. Thank you ever so much It was a pleasure.
I was looking to purchase my dream car and Elijah made this whole process very easy. He is very acknowledge, helpful with any questions and information I asked and I didn't feel any pressure at all to make any decisions right away. I am so thankful for his help and guidance during the whole process, he made my first car buying experience so fun and exciting!!
My experience at Luther was definitely a good one because of working with Elijah. He is easy going, doesn’t pressure you and lets the car sell its self. He was enjoyable to negotiate with and honest through the whole process. Thanks Elijah
LUTHER, ALWAYS PROFESSIONAL, EASY AND EFFICIENT DURING THE SALES AND SERVICE PROCESSES...Thank you for another good experience...Kudos Team LUTHER! JB
My recent experience with Brookdale VW was exceptional, and I can confidently give them my highest recommendation. Here is a breakdown of my experience:
1. Customer Service That Goes Beyond Transactions
At the core of every great company is a commitment to serving others, and Andrea Schneider embodies this principle. From my very first interaction, I felt valued as a customer, not just for the sale but as a person. She and the team (Steve, Connor, et al) were attentive, empathetic, and genuinely interested in understanding my needs. They didn’t just sell me a car—they guided me through the ... Read More DealerRater - Jan 24, 2025
Rayvon was great and delivered thorough but not overly pushy service, he was great to work with and I would definitely buy from him again!
Service was amazing. All communications were smooth and prompt. They made the experience pleasant and easy.
Our salesman was awesome! We were treated respectfully and everything went smoothly! We were very pleased.
Great experience with Elijah a few weeks ago buying our Tiguan. He was very straightforward, honest, and provided us facts/numbers to help our decision. We didn't feel pressured at all and he was very personable chatting with us and our son while we waited. This was our 2nd purchase at Luther Brookdale VW and if they keep salesmen like this around and our VW's continue to serve us well, we'll be back.
The Dealership was inviting with friendly staff. Each part of the process went smooth and professional.
The team made the whole process simple. I appreciate their respect for my time throughout the sales process.
I had the pleasure of working with Yer as my salesman, and I couldn’t be more impressed! From start to finish, he was knowledgeable, attentive, and genuinely dedicated to helping me find the perfect car. He took the time to answer all my questions and made sure I felt confident in my decision. His professionalism and friendly demeanor made the entire experience smooth and enjoyable. Highly recommend working with Yer if you're in the market for a new vehicle!
Michael and the technician went the extra mile to determine the issue with my airbag.
Yer was very helpful in my most recent purchase. I would definitely recommend him for any car needs!
Yer and the dealership were absolutely wonderful to work with, especially with us coming from out of state for a vehicle! We appreciate everything Yer did to help us and make the process as easy as possible.
Communicated well, updates were fantastic, and great to work with! Would highly recommend to anyone for their Volkswagen.
I had a great experience purchasing my used vehicle from Yer at Luther Brokdale Volkswagen. He was extremely helpful, patient, and excellent at communicating. Yer and his team helped me find the perfect vehicle that was exactly what I was looking for. Would definitely recommend!
Each time I visit for routine service they exceed my requirements for competent service by truly outstanding work and great communications.
brilliant place for V.W service, parts and even purchase with deals going on. Get your new V.W for 0% interest (for well qualified individuals)
Steve was great to work with and everyone else at the dealership was so friendly too--from Tony to Adrien!
Adrien was great to work with making the process smooth! Would recommend him to anyone!
Once I do cided on a car, trim and options, things moved quickly. Sales manager matched my trade in offer.
Following an unexpected situation with my car, Rayvon and the entire team at Luther Brookdale VW, could not have been more gracious and respectful. I appreciate their time and effort and look forward to driving my new Tiguan!
Rayvon is very easy to deal with. Fast and smooth process. Rayvon is very fast to respond!